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Our Promise
We promise that we will do our best on your order and produce a beautifully finished product at a more than fair price. That's about the best anyone can honestly do. If we make a mistake on your order or if there is a defect in the fabric or workmanship, we will replace the item at our cost as quickly as possible. However, please remember, that all items we fabricate for you are custom made to your specifications including the fabric you select and measurements you give us. Therefore, we can only accept returns for defects caused by us. If you notice a defect, you must contact our customer service department within 7 days of product delivery.

Cancellation Policy
Custom orders cannot be cancelled or changed once your order has been sent to production. You must contact us with 24 hours if you want to cancel, so we can stop your order before it goes to production. Exceptions are made if we notify you that your fabric is on back order. In the case of a backorder, you can wait for your fabric to arrive, let us help you select a new fabric or receive a full refund.

Waverly Fabric is returnable with a 25% restocking fee unless there is a defect. Defective fabric will be replaced.

Fabric by the yard purchased from our workrooms is not returnable unless there is a defect. Defective fabric will be replaced.

We encourage you to order Full Custom, Traditional Custom and Budget Custom swatches to make sure the fabric colors and texture meet your expectations. All swatches are FREE! Furthermore, we encourage you to call our office for color and texture assistance at 800.377.9182. We do not send out Waverly swatches.

Cut Fabric Orders
When you receive your fabric, please inspect the fabric for flaws, correctness of pattern, color and dye-lot before cutting your fabric at home. No returns can be accepted on fabric once it has been cut. If the fabric is damaged, we will return it at our cost and replace it at our cost.

Undamaged fabric is returnable for credit in the purchased quantity within 7 days; provided it has not been cut once you received it. A restocking charge of 25% will be charged for accommodation returns. Silk is not returnable.A return authorization number must be issued by our customer service department before a product or cut yardage can be returned.

Drapery Hardware
Drapery hardware is returnable for credit within 7 days; provided it has not been cut once you received it. A restocking charge of 25% will be charged for accommodation returns. If your rods are custom cut to specific sizes, the rods are not returnable unless damaged in shipping. Rods damaged in shipping will be exactly replaced. A return authorization number must be issued by our customer service department before hardware can be returned.

Production Time
All fabricated products are custom made to your specifications. This includes all products in our Full Custom, Traditional Custom, Budget Custom, Waverly Custom and Window Shades and Blinds departments. Normal staging and production time for products is approximately 5 to 20 working days depending on the department. Holidays and our seasonal peak times of the year may effect normal production schedules slightly.

Fabric ships in 1 to 7 working days depending on inventory levels. If a fabric is on back order, we will notify you within 2 days and if you do not want to wait, we will cancel your order and refund your payment.

All orders are shipped UPS ground, FedEx ground, or common carrier (oversize items), which will add approximately two to five working days depending our your location. Expedite service in the workroom and shipping is also available in the event you are under a tight schedule. Please call for expedite questions.

Swatches are sent by first class mail in 1 to 2 working days from date of order

Color & Texture Images
Colors and textures on this web site or on your computer monitor may vary from the actual materials. If an exact color match, fabric weight or texture is expected, please order fabric swatches before placing your order.

All fabric products are custom made to your specifications, all orders are paid in full when the order is placed.

No Sales Tax Outside Connecticut
We collect 6.35% sales tax on all orders shipped inside Connecticut. We do not collect sales tax on orders shipped outside Connecticut.

Prices are subject to change
Prices on this web site are subject to change and/or correction at any time.

Email & Privacy
We are committed to protecting your privacy. We do not sell, rent, or trade e-mail addresses. If you order a product from our website, enter a contest or promotion, answer a survey, or use other features of our website, we may request that you provide certain personal information. The personal information that we collect may include your contact information - your name, postal, and e-mail addresses, and telephone number. We may use your contact information for a variety of purposes, including:

  • Fulfilling your order and notifying you of its status
  • Sending you notices about new products, and special offers we think you'll find valuable
  • Administering a contest or promotion that you have entered on our website
  • Sending you complimentary gifts for completing a customer survey on our website
  • Setting up your personal password protected shopping account on our website
  • Notifying you occasionally about important changes to our website

Terms & Conditions May Change reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.