Can I get a fabric swatch?
Although we take great care in taking clear and representative pictures of the fabrics on our web site, computer screens may vary causing variations in the colors. If you are trying to coordinate your fabric with a specific color in your room, want to see and feel the texture or you just want to be sure, we recommend that you order a fabric swatch. Fabric swatches are located in Full, Semi and Classic Custom products during the fabric viewing step. You can also see all of our fabrics in our Fabric Library.
Ordering swatches is quick and easy! Swatches are Free. Please allow for mail delivery from Connecticut. We do not provide Waverly swatches unless you are going to make a custom product with us using Waverly fabric.
Can I buy fabric by the yard?
Yes. Fabric from the Full Custom, Semi Custom and Classic Custom departments may be purchased in yard cuts. There are no minimums for cut fabric starting at 1 yard. In our Waverly fabric department, we have a few different programs available. In our "Blowout" category, you can purchase as little as 1 yard and all fabrics are on sale. In the other categories, we have a five yard minimum, but if you order 15 yards or more, we offer a substantial discount. Cut yardage fabric is not returnable once it is cut of the bolt for you unless there is a defect.
What if my fabric is out of stock (backordered)?
If your fabric is out of stock, we will notify you of the restock date. If the stock date does not meet your needs, you can cancel the order.
What is meant by dye lot?Fabrics are manufactured in "dye lots" meaning that all of the dye for that particular batch of fabric is mixed at once. Dye lots can vary fabric color slightly from one production to the next. Any variation will be minimal and kept within the industry established standards. To ensure that your matching items are exact, we recommend that all products in one fabric line be purchased at the same time. If you ordered a swatch of your fabric, the dye lot of your finished product is not guaranteed to match exactly.
How do I clean my custom products?It is recommended to have your custom products professionally cleaned. Please check with your local dry cleaner.>
Technical Questions
What is the production time?All fabricated products are custom made to your specifications. This includes all products in our Full Custom, Semi Custom and Classic Custom departments. Normal staging and production time for products is approximately 12 to 20 working days. Holidays and our seasonal peak times of the year may effect normal production schedules slightly. Fabric ships in 1 to 7 working days depending on inventory levels. If a fabric is on back order, we will notify you within 2 days and if you do not want to wait, we will cancel your order and refund your payment.
Product and fabric orders are shipped UPS ground. Headboards and oversized products are shipped common carrier. Transit time in the U.S. is approximately two to five working days depending our your location. Expedite service in the workroom and shipping is also available on many products if you are under a tight schedule. Please call for expedite questions.
Swatches are sent by first class mail in 1 to 2 working days from date of order.
What are the shipping costs?
Most products are shipped UPS and shipped FREE. Waverly Fabric has a flat shipping rate of $9.95. Oversized items are shipped by common carrier. The shipping rate is determined by the state where the item(s) will be shipped.
| Zone by Location |
Finished Products |
Fabric |
Headboards & Oversize* Products |
AL,AR,FL,GA,KY,LA,
MS,NC,OK,SC,TN,TX,VA |
Free |
$9.95 |
$19.95 |
DE,DC,IL,IN,IA,KS,MD,
MI,MN,MO,NJ,OH,PA,WV,WI |
Free |
$9.95 |
$24.95 |
| CT,ME,MA,NH,RI,VT |
Free |
$9.95 |
$39.95 |
AZ,CA,CO,ID,MT,NE,NV,
NM,NY,ND,OR,UT,WA,WY |
Free |
$9.95 |
$74.95 |
| ALASKA & HAWAII |
Please Contact |
Please Contact |
Sorry no oversize orders |
| CANADA |
$24.95 |
$24.95 |
Sorry no oversize orders |
| International |
Please Contact |
Please Contact |
Sorry no oversize orders |
| *Headboards and oversized board mounted window treatments larger than 60" wide will be shipped by truck rather than UPS. When your oversized product arrives at the local hub, the trucking company will contact you directly to schedule delivery. |
How do I check my order status?
When your order goes into production, you will receive an email with a ship by date. If you do not receive a shipping confirmation email on or before the ship by date, please contact us and we will check the status and report back to you.
How can I pay for my products?
The easiest way to pay is to use our convenient credit/debit card payment system. We accept Visa, MasterCard, Discover, American Express and PayPal. We employ the latest processing system software to ensure the safe transmission of your data and card information. If you would like to pay by check or money order, then please contact us. With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We also have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site.
What is the pricing policy?Our policy is to beat decorator, designer and retail prices by as much as 50% for all our Full Custom, Semi Custom and Classic Custom products as well as our fabric by the yard.
Do you ship Internationally?
We do ship to overseas destinations. Please provide us with the products you plan to purchase and we will estimate the shipping charges to your location. When your products are complete, the final shipping cost is calculated based on actual weight and carton size and billed separately. We generally use United States Postal Service for international shipments because of their lower pricing. All international Customers are responsible for local duty and taxes. Customers in Canada can purchase on-line and we generally use UPS to Canada.
Customer Service Questions
Do you have a toll free number?Our toll free Customer Response number is 800.377.9182. If our customer service team is unable to answer your call, we will call you back quickly. We try to answer all calls during the same working day. If you call on a weekend, we will return your call on Monday.
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How soon will you respond to my emails?
Your questions are important to us and we will respond as quickly as we can. Our goal is to answer all email questions within the same working day they are received. We respond to all phone calls and emails.
What is the guarantee/return policy?We guarantee that we will do our best on your order and produce a beautifully finished product at a more than fair price. That's about the best anyone can honestly do. If we make a mistake on your order or if there is a defect in the fabric or workmanship, we will replace the item at our cost as quickly as possible. However, please remember, that all items we fabricate for you are custom made to your specifications including the fabric you select and measurements you give us. Therefore, we can only accept returns for defects caused by us. If you notice a defect, you must contact our customer service department within 7 days of product delivery.
We encourage you to order swatches to make sure the fabric colors and texture meet your needs. All swatches are FREE. Moreover, we encourage you to call our office for color and texture assistance at 800.377.9182.
Cut Fabric Orders - When you receive your fabric, please inspect the fabric for flaws, correctness of pattern, color and dye-lot before cutting your fabric at home. No returns can be accepted on fabric once it has been cut. If the fabric is damaged, we will return it at our cost and replace it at our cost.
Undamaged fabric is returnable for credit in the purchased quantity within 7 days; provided it has not been cut once you received it. A restocking charge of 25% will be charged for accommodation returns. Silk is not returnable.
A return authorization number must be issued by our customer service department before a product or cut yardage can be returned.
What is the cancellation policy?Unfortunately custom orders cannot be canceled or changed once order has been sent to production. If we notify you that your fabric is on back order, then you can cancel you order and receive a full refund.
What are our Privacy and Security practices?We are committed to protecting your privacy. We do not sell, rent, or trade e-mail addresses. If you order a product from our web site, enter a contest or promotion, answer a survey, or use other features of our web site, we may request that you provide certain personal information. The personal information that we collect may include your contact information - your name, postal, and e-mail addresses, and telephone number. We may use your contact information for a variety of purposes, including:
- Fulfilling your order and notifying you of its status
- Sending you notices about new products, and special offers we think you'll find valuable
- Administering a contest or promotion that you have entered on our web site
- Sending you complimentary gifts for completing a customer survey on our web site
- Setting up your personal password protected shopping account on our web site
- Notifying you occasionally about important changes to our web site
WE DO NOT RENT, SELL, OR TRADE E-MAIL ADDRESSES.
How do we protect customer information?Protecting your information is a priority. We use industry-standard encryption technologies when transferring and receiving customer payment data. We contract with one of the largest and most trusted payment processing companies ensuring that the latest technology and safeguards are there to protect our customers.
Finished products that look like you hired a professional
