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WINDOW TREATMENTS | WAVERLY FABRICS | BEDDING | UPHOLSTERED HEADBOARDS | SHOWER CURTAINS | PILLOWS |
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Frequently asked questions |
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We stock thousands of imported and domestic fabrics to meet all of your needs. We have three different departments, Full Custom, Semi Custom and Classic Custom where you can shop to decorate your home. In our Classic Custom($) Department the products are made to many popular sizes. It doesn't get easier. In Semi Custom($$) you first select the product and then select your favorite fabric from over 250 choices. All fabrics are sorted by color and the product price is the same in all 250 fabrics. Semi Custom products have limited size options, allowing us to keep the pricing very low. In Full Custom($$$) you first select the product and then "Select Your Fabric" from over 1,000 choices. Fabrics are sorted by price group. Your price depends on the fabric group and the sizes you select to the inch.
We are confident that we have nearly all your decorating needs for you home right here on our web site. Our goal is to give you gorgeous products delivered to your door in a couple of weeks at great savings! Although we take great care in taking clear and representative pictures of the fabrics on our web site, computer screens may vary causing variations in the colors. If you are trying to coordinate your fabric with a specific color in your room, want to see and feel the texture or you just want to be sure, we recommend that you order a fabric swatch. Fabric swatches are located in Full and Semi Custom products during the fabric viewing step. Yes. Fabric from the Full Custom and Semi Custom departments may be purchased in yard cuts. There are no minimums for cut fabric starting at 1 yard. In our Waverly fabric department, we have a few different programs available. In our "Blowout" category, you can purchase as little as 1 yard and all fabrics are on sale. In the other categories, we have a five yard minimum, but if you order 15 yards or more, we offer a substantial discount. Cut yardage fabric is not returnable once it is cut of the bolt for you unless there is a defect. If your fabric is out of stock, we will notify you of the restock date. If the stock date does not meet your needs, you can cancel the order. Fabrics are manufactured in "dye lots" meaning that all of the dye for that particular batch of fabric is mixed at once. Dye lots can vary fabric color slightly from one production to the next. Any variation will be minimal and kept within the industry established standards. To ensure that your matching items are exact, we recommend that all products in one fabric line be purchased at the same time. If you ordered a swatch of your fabric, the dye lot of your finished product is not guaranteed to match exactly. It is recommended to have your custom products professionally cleaned. Please check with your local dry cleaner.> All fabricated products are custom made to your specifications. This includes all products in our Full Custom, Semi Custom and Classic Custom departments. Normal staging and production time for products is approximately 12 to 20 working days. Holidays and our seasonal peak times of the year may effect normal production schedules slightly. Fabric ships in 1 to 7 working days depending on inventory levels. If a fabric is on back order, we will notify you within 2 days and if you do not want to wait, we will cancel your order and refund your payment.
All orders are shipped UPS ground, FedEx ground, or common carrier, which will add approximately two to five working days depending our your location. Expedite service in the workroom and shipping is also available in the event you are under a tight schedule. Please call for expedite questions.
Swatches are sent by first class mail in 1 to 2 working days from date of order.
Most products are shipped UPS and shipped FREE. Fabric has a flat shipping rate of $9.95. The system will default to the Alabama shipping zone until you register and enter your shipping State.
The time from order to shipping will vary by product. If you do not have your product in the allotted time (12 to 20 working days), please contact us and we will check the status. If a fabric is out of stock, you will be notified within two working days. At that time we will tell you of the expected production date. You will also have the option to modify your order and/or to cancel it. The easiest way to pay is to use our convenient credit card payment system. We accept Visa, MasterCard, Discover, American Express and PayPal. We employ the latest processing system software to ensure the safe transmission of your data and credit card information. If you would like to pay by check or money order, then please contact us. With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We also have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site. Our policy is to beat decorator, designer and retail prices by as much as 50% for all our Full Custom, Semi Custom and Ready Made products as well as our fabric by the yard.
We do ship to overseas destinations. Please provide us with the products you plan to purchase and we will estimate the shipping charges to your location. When your products are complete, the final shipping cost is calculated based on actual weight and carton size and billed separately. Customers in Canada can purchase on-line. Customers are responsible for local duty and taxes. Our toll free Customer Response number is 800.377.9182
Your questions are important to us and we will respond as quickly as we can. Our goal is to answer all email questions within the same day they are received. If all of our agents are busy on phone calls, we will call you back as soon as possible. We return all phone calls and emails. We guarantee that we will do our best on your order and produce a beautifully finished product at a more than fair price. That's about the best anyone can honestly do. If we make a mistake on your order or if there is a defect in the fabric or workmanship, we will replace the item at our cost as quickly as possible. However, please remember, that all items we fabricate for you are custom made to your specifications including the fabric you select and measurements you give us. Therefore, we can only accept returns for defects caused by us. If you notice a defect, you must contact our customer service department within 7 days of product delivery.
We encourage you to purchase swatches to make sure the fabric colors and texture meet your needs. All swatches are FREE because we email you a same value coupon that you can apply towards a future purchase. Furthermore, we encourage you to call our office for color and texture assistance at 800.377.9182.
Cut Fabric Orders - When you receive your fabric, please inspect the fabric for flaws, correctness of pattern, color and dye-lot before cutting your fabric at home. No returns can be accepted on fabric once it has been cut. If the fabric is damaged, we will return it at our cost and replace it at our cost.
Undamaged fabric is returnable for credit in the purchased quantity within 7 days; provided it has not been cut once you received it. A restocking charge of 25% will be charged for accommodation returns. Silk is not returnable. A return authorization number must be issued by our customer service department before a product or cut yardage can be returned.
Unfortunately custom orders cannot be canceled or changed once order has been sent to production. If we notify you that your fabric is on back order, then you can cancel you order and receive a full refund. We are committed to protecting your privacy. We do not sell, rent, or trade e-mail addresses. If you order a product from our web site, enter a contest or promotion, answer a survey, or use other features of our web site, we may request that you provide certain personal information. The personal information that we collect may include your contact information - your name, postal, and e-mail addresses, and telephone number. We may use your contact information for a variety of purposes, including:
WE DO NOT RENT, SELL, OR TRADE E-MAIL ADDRESSES.
Protecting your information is a priority. We use industry-standard encryption technologies when transferring and receiving customer payment data. We contract with one of the largest and most trusted payment processing companies call Authorize.net ensuring that the latest technology and safeguards are there to protect our customers. |
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